Last updated: April 16 th, 2018
1. Collection and use of information
When using JournalBot, we collect information including the following potentially personally identifiable information:
Phone number: This is used as your account login and is the number that we send reminders to. We will not share this with any third party that's not neccessary for the product to function (e.g. we do need to use your phone number with our messaging API provider to be able to send and receive messages). We will not spam your phone number and if you ever do not want to receive texts, just reply STOP to the number that JournalBot texts you from.
Timezone: When onboarding with JournalBot, we ask for the closest major city to you and infer your timezone from that so we know when to send you an initial reminder. We do not store the city that you respond with.
Journal entries (text): For text entries, we receive the raw text entry from our messaging API provider and store the content encrypted (for example a text entry of “today was great” might be stored as “1lkj4jasdfo4”) using standard practices in our database. Once the entry is stored we do some text processing to determine sentiment (positive, negative, neutral) and key phrases that you journal about and store that along with the the date of the entry (refered to as "metadata") all handled on our server. After the entry is stored, we delete the text entry from our messaging provider as a precautionary measure to make your entries more secure. It’s worth noting two things here: (1) we encrypt the entries using the standard industry practice of private/public keys which means we technically have the ability to decrypt entries, but it’s our policy to not do this unless it’s for a user feature like supporting export of entries and (2) due to the way our messaging provider works, the any message sent or received to the JournalBot numbers are still stored with them in what’s called “long-term-storage” for tax and compliance reasons, but they are not accessible.
Journal entries (photos): Photo entries are stored through a storage provider and upon deletion of any image, we delete the photo from the storage provider as well.
This information is stored securely on our servers and some of it may be stored on your device if you have downloaded the JournalBot app. We do not share your entries with any third party services and will never sell your data.
2. Security of information
We commit to using best practices for information security to help prevent unwarranted access or use of your information. However, due to the nature of transmitting information over the internet, there is no way to guarantee that the information is completely secure. In the event that a security issue arises, we will disclose any relevant information via email or our social media channels.
3. Use of third party services
4. Deletion of data
If you want to delete your data associated with your account or your account entirely, please email firstname.lastname@example.org and we’ll be happy to delete all of it from our servers.
5. Use of JournalBot by Children
JournalBot is not intended for use by anyone under the age of 13 (“children”) and we do not knowingly collect data from children. If we learn we have collected data from children, we will delete it as soon as possible.